Privacy policy

Last updated: 2026-01-04

This Privacy Policy describes how Lana Quantum ("we", "us", "our") collects, uses, and discloses your personal data when you visit, use, or make a purchase from www.lanaquantum.com (the "Site") or otherwise communicate with us (collectively, the "Services").

The Services are hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell our products and provide the Services to you.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood how we collect, use, and disclose your information as described below.

1. Who we are (Data Controller)

For the purposes of applicable data protection laws (including the GDPR), we are the "data controller" of your personal data:

Legal business name:
Lana Kutkyte

Email: lanaquantum.info@gmail.com

2. Personal data we collect

"Personal data" means information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect the following categories of personal data:

Contact and order information: name, email address, phone number, billing address, shipping address, order details.
Transaction information: products purchased, payment status, refunds, exchanges, order history.
Account information: if you create an account, we may process your login and account settings (where available).
Customer support communications: information you provide when contacting us (emails, messages, request details).
Device and usage information: IP address, browser type, device identifiers, pages viewed, interactions with the Site, approximate location inferred from IP.
Marketing preferences: subscription status and communication preferences.

We do not intentionally collect special categories of personal data (such as health data, biometric data, or religious beliefs).

3. Sources of personal data

We collect personal data from the following sources:

Directly from you: when you place an order, contact us, subscribe, or provide information through the Services.
Automatically: through cookies and similar technologies when you browse or interact with the Site.
Service providers: Shopify and other providers that support payments, analytics, customer support, and shipping.

4. How we use your personal data (purposes)

We use your personal data for the following purposes:

To provide and operate the Services: process orders, handle payments, deliver products, manage returns and refunds, send order-related messages.
To communicate with you: respond to inquiries, provide customer support, send important service messages.
To improve the Services: analyze Site performance, understand how users interact with the Site, improve content and functionality.
For marketing (where permitted): send marketing emails if you opted in, and show relevant content (you can opt out at any time).
Security and fraud prevention: detect and prevent suspicious or fraudulent activity and protect the Services.
Legal compliance: comply with legal obligations (for example, accounting and tax requirements) and respond to lawful requests.

5. Legal bases for processing (GDPR)

Where the GDPR applies, we rely on the following legal bases:

Contract: processing necessary to perform our contract with you (e.g., fulfilling your order).
Legal obligation: processing necessary to comply with legal requirements (e.g., accounting records).
Legitimate interests: improving and securing our Services, preventing fraud, and providing customer support (balanced against your rights).
Consent: where required (e.g., marketing emails in certain contexts). You can withdraw consent at any time.

6. How we disclose your personal data

We may disclose personal data to third parties only as necessary to provide the Services, comply with law, or protect our rights.

Shopify: our e-commerce platform provider that hosts the Site and processes store-related data.
Payment providers: to process payments and confirm transactions. Payment card details are processed by payment providers and are not stored by us.
Shipping and logistics partners (including DPD where used): to deliver your order (name, address, contact details necessary for delivery).
Analytics and performance providers: to understand Site usage and improve performance (may include cookies and similar tools).
Legal and compliance: where required by law, court order, or to protect rights and safety.

7. Shopify relationship

The Services are hosted on Shopify. Shopify may collect and process personal data about your access to and use of the Services in order to provide and improve Shopify services.

To learn more about how Shopify uses personal data, please review Shopify's privacy resources:
https://www.shopify.com/legal/privacy
https://privacy.shopify.com/en

8. Cookies and similar technologies

We use cookies and similar technologies to operate the Site, remember preferences, understand usage, and improve performance. Some cookies are necessary for the Site to function. You can manage cookies through your browser settings and, where available, cookie preference tools on the Site.

9. Marketing communications

If you subscribe to marketing communications, we may send you updates, announcements, or promotional messages. You can opt out at any time using the unsubscribe link in our emails or by contacting us at lanaquantum.info@gmail.com.

Even if you opt out of marketing, we may still send non-promotional emails related to orders, shipping, returns, or important service information.

10. Data retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, including to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and applicable legal requirements (for example, accounting rules).

11. Your rights (EEA/UK and other regions)

Depending on your location, you may have rights regarding your personal data, including:

Access: request a copy of your personal data.
Correction: request correction of inaccurate data.
Deletion: request deletion of your data in certain cases.
Restriction: request that we limit processing in certain cases.
Objection: object to processing based on legitimate interests (including certain marketing activities).
Data portability: receive your data in a structured, commonly used format, where applicable.
Withdraw consent: where processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact us at lanaquantum.info@gmail.com. We may need to verify your identity before responding.

12. International transfers

Your personal data may be processed outside your country, including in countries that may have different data protection laws. Where required, we use recognized transfer mechanisms (such as the European Commission Standard Contractual Clauses) to protect personal data.

13. Children

The Services are not intended for children and we do not knowingly collect personal data from individuals under the age of majority in their jurisdiction. If you believe a child has provided personal data to us, contact us and we will take appropriate steps.

14. Third-party links

The Services may contain links to third-party websites. We are not responsible for the privacy practices of third parties. We encourage you to review their policies before providing personal data.

15. Complaints

If you have concerns about how we process personal data, please contact us first. If you are located in the EEA, you also have the right to lodge a complaint with your local data protection authority. A list of EEA supervisory authorities is available here: https://edpb.europa.eu/about-edpb/about-edpb/members_en

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational reasons. We will post the updated version on this page and update the "Last updated" date.