Shipping policy

Last updated: 2026-01-04

This Shipping Policy explains how orders placed at www.lanaquantum.com are processed, shipped, and delivered within the European Union.

We ship orders to countries within the European Union where delivery is supported by our logistics partners.
Shipping availability is determined at checkout based on your delivery address.
If your country is not available at checkout, delivery to that location is currently not supported.

Orders are delivered using reliable courier and parcel delivery services, primarily via the DPD European delivery network or equivalent partners.
Available shipping methods depend on the destination country, parcel size, and product type.
Some delivery options may be limited automatically for fragile items such as candles or glass containers.

Shipping fees are calculated automatically and displayed at checkout before payment.
Shipping costs vary depending on destination, parcel dimensions, weight, and selected delivery method.
Any applicable shipping charges must be accepted by the customer before the order is completed.

Orders are usually processed within 1 business day (Monday–Friday, excluding public holidays).
Estimated delivery times vary by destination country and are shown at checkout or in the order confirmation email.
Delivery times are indicative and may be affected by factors beyond our control, including courier delays, customs procedures, peak periods, or force majeure events.
Once the order is dispatched, the customer receives a shipment confirmation email with tracking details.

All products are carefully packaged to ensure protection during transportation.
Fragile items, including candles and diffusers, are packed using protective materials to minimize the risk of damage.
We take reasonable measures to ensure that products are suitable for standard courier delivery conditions.

If a shipment is returned due to an incorrect address, incomplete delivery information, or the recipient being unavailable, the customer may be responsible for additional shipping costs.
Re-dispatch of returned orders is carried out only after confirmation and, where applicable, additional payment.

The risk of loss or damage to the goods passes to the customer upon delivery.
If the order arrives visibly damaged, the customer must notify us as soon as possible and follow the instructions outlined in our Return and Refund Policy.